Refund policy

Return & Refund Policy

Last Updated: Sep 18, 2026

Thank you for shopping with KUNDAL.

We want you to be satisfied with your purchase. If you are not entirely satisfied with your order, please review our Return & Refund Policy below.

1. Returns

You have 7 calendar days from the date you receive your order to request a return.

To be eligible for a return, the item must:

Be unused and unopened.
Be in the same condition in which you received it.
Remain in its original packaging.
Include the receipt or other valid proof of purchase.

For hygiene and safety reasons, opened or used personal care and cosmetic products are generally not eligible for return or refund, unless the product is defective, damaged, or the wrong item was received.

We reserve the right to reject returns that do not meet the conditions above.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 calendar days of receiving your order.

To help us process your request, please provide:

Your order number.
A description of the issue.
Clear photos of the product and packaging.
Photos showing any damage, where applicable.

We will review the case and, where appropriate, arrange a replacement or refund.

Please do not dispose of the product or packaging until your case has been resolved, as we may require additional information or evidence.

3. Refunds

Once we receive your returned item, we will inspect it and notify you that we have received your return.

We will then notify you of the approval or rejection of your refund based on the condition of the returned item and the applicable return requirements.

If your return is approved, we will initiate a refund to your original payment method.

The time required for the refund to appear in your account may vary depending on your payment provider, bank, or card issuer.

4. Non-Refundable Items

The following are generally not eligible for return or refund:

Items that have been opened or used.
Items that are not in their original condition or packaging.
Items returned after the 7-day return period.
Items without valid proof of purchase.
Items damaged due to improper use, handling, or storage after delivery.

Promotional gifts, free gifts, and samples may also be subject to specific promotional terms.

5. Return Shipping

Unless the return is due to an incorrect, damaged, or defective item received, you will be responsible for the return shipping costs.

Original shipping costs are non-refundable unless otherwise required by applicable law or determined by KUNDAL.

For approved returns resulting from an incorrect, damaged, or defective item, KUNDAL may provide further instructions regarding return shipping.

6. Refund for Promotional Orders

If your order includes a promotional gift, free gift, bundle benefit, or other promotional item, the applicable promotional conditions must be met when requesting a return or refund.

Where a return causes the order to no longer meet the requirements of a promotion, KUNDAL reserves the right to adjust the refund amount or require the promotional item to be returned.