Shipping policy

Shipping Policy

Thank you for shopping with KUNDAL Official Malaysia.

We are committed to ensuring that your order is processed and delivered to you as smoothly as possible. Please review the shipping information below before placing your order.

1. Order Processing

All orders are processed during our business days, excluding weekends and public holidays.

Orders are generally processed and dispatched within 1–3 business days after payment has been successfully confirmed.

During major campaigns, promotions, or periods of high order volume, processing may take longer than usual. We appreciate your patience and understanding during these periods.

Once your order has been dispatched, you will receive a shipping confirmation and tracking information where available.

2. Delivery Time

Estimated delivery times after dispatch are as follows:

West Malaysia: Approximately 2–5 business days
East Malaysia: Approximately 3–7 business days

Please note that delivery times are estimates only and may vary depending on the courier, destination, weather conditions, public holidays, peak sales periods, or other circumstances beyond our control.

3. Shipping Fees

Shipping fees will be calculated and displayed at checkout based on your delivery address and order details.

Any applicable free shipping promotions will be subject to the terms and conditions stated during the promotion period.

4. Delivery Address

Please ensure that your delivery information is complete and accurate before completing your order.

KUNDAL will not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete delivery information provided by the customer.

If you need to make changes to your shipping address after placing an order, please contact us as soon as possible. We cannot guarantee that changes can be made once the order has been processed or dispatched.

5. Tracking Your Order

Once your order has been dispatched, tracking information will be provided where available.

You may use the tracking information to monitor the status of your delivery directly through the relevant courier service.

Please allow some time for tracking information to be updated after your parcel has been handed over to the courier.

6. Delayed or Missing Orders

While we work closely with our delivery partners to ensure timely delivery, delays may occasionally occur due to circumstances outside our control.

If your order has not arrived within the estimated delivery timeframe, please contact us at regional_sea3@theskinf.com with your order number and delivery details so that we can assist you.

For parcels shown as delivered but not received, we may require additional information or cooperation from the customer and/or courier to investigate the matter.