Terms of service

Terms of Service

Last Updated: Sep 18, 2026

Welcome to KUNDAL Official Malaysia. These Terms of Service (“Terms”) govern your access to and use of kundalofficial.com (the “Site”) and any purchases made through the Site.

By accessing or using our Site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Site.

1. General

The Site is operated by KUNDAL (“KUNDAL”, “we”, “us”, or “our”).

We reserve the right to update, modify, or replace these Terms at any time. Any changes will be effective when the updated Terms are published on the Site. Your continued use of the Site after any changes are posted constitutes your acceptance of the revised Terms.

2. Use of Our Website

You agree to use the Site only for lawful purposes and in accordance with these Terms.

You must not:

  • Use the Site for any unlawful or fraudulent purpose.

  • Attempt to gain unauthorized access to the Site, its systems, or other users' accounts.

  • Interfere with or disrupt the operation or security of the Site.

  • Copy, reproduce, distribute, or commercially exploit any part of the Site without our prior written permission.

  • Provide false, inaccurate, or misleading information when placing an order or creating an account.

We reserve the right to restrict or terminate access to the Site where we reasonably believe that these Terms have been violated.

3. Account Registration

Certain features of the Site may require you to create an account.

When creating an account, you agree to provide information that is accurate, complete, and up to date.

You are responsible for maintaining the confidentiality of your account information and for all activities conducted through your account.

If you believe that your account has been accessed or used without authorization, please contact us immediately.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information displayed on the Site are accurate and up to date.

However, product packaging, colours, appearance, or other details may vary slightly from the images displayed on the Site.

Product availability is subject to change without notice. We reserve the right to limit quantities or discontinue products at any time.

KUNDAL reserves the right to correct any errors, inaccuracies, or omissions relating to product information, pricing, promotions, or availability.

5. Orders and Purchases

When you place an order through the Site, you are making an offer to purchase the selected products.

An order confirmation does not necessarily constitute final acceptance of the order. We reserve the right to accept, reject, or cancel an order at our discretion, including where:

  • A product is unavailable.

  • There is an error in the product description or pricing.

  • We suspect fraudulent or unauthorized activity.

  • The order contains unusual quantities or appears to be intended for unauthorized resale.

  • We are unable to process or fulfil the order for operational reasons.

If we cancel an order after payment has been made, we will arrange an appropriate refund to the original payment method, subject to applicable payment processing procedures.

6. Pricing and Payment

All prices displayed on the Site are in Malaysian Ringgit (RM) unless otherwise stated.

Prices, discounts, promotions, and product availability may change without prior notice.

We reserve the right to correct pricing errors. If an order has been placed at an incorrectly displayed price, we may contact you regarding the error and provide the option to proceed at the correct price or receive a cancellation and refund.

Payment must be successfully completed before an order can be processed and dispatched.

7. Promotions and Discount Codes

Promotional offers, discount codes, vouchers, gifts-with-purchase, and other promotional benefits are subject to their respective terms and conditions.

Unless otherwise stated:

  • Promotional offers cannot be exchanged for cash.

  • Promotional offers cannot be combined unless expressly stated.

  • Each promotional code may only be used according to its stated conditions.

  • Promotional gifts are subject to availability.

  • We reserve the right to modify, suspend, or terminate a promotion at any time.

Where a promotional offer has specific eligibility requirements, only orders meeting those requirements will qualify.

8. Shipping and Delivery

Orders will be processed and delivered according to our Shipping Policy.

Delivery times are estimates only and may be affected by courier operations, public holidays, peak periods, weather, or other circumstances beyond our reasonable control.

Customers are responsible for ensuring that their delivery information is accurate and complete.

Please refer to our Shipping Policy for further information regarding order processing, delivery, tracking, and shipping-related issues.

9. Returns and Refunds

Returns and refunds are subject to our Refund Policy.

Please review our Refund Policy for information regarding eligibility, return conditions, refund procedures, and applicable shipping costs.

Nothing in these Terms is intended to exclude or limit any rights you may have under applicable Malaysian law.

10. Intellectual Property

All content on the Site, including but not limited to:

  • Product images

  • Product descriptions

  • Logos and trademarks

  • Brand names

  • Graphics

  • Videos

  • Text

  • Website design and layout

  • Other materials

is owned by or licensed to KUNDAL and is protected by applicable intellectual property laws.

You may access and use the Site for personal, non-commercial purposes only. You may not reproduce, modify, distribute, publish, sell, or commercially exploit any Site content without our prior written permission.

11. Third-Party Links

The Site may contain links to third-party websites, services, or platforms.

These third-party websites are not operated or controlled by KUNDAL. We are not responsible for the content, availability, privacy practices, security, or policies of any third-party website.

Your use of third-party websites is subject to their respective terms and policies.

12. User-Submitted Content

If you submit reviews, comments, photographs, feedback, or other content to us through the Site or our official channels, you agree that the content must not:

  • Violate any applicable law.

  • Infringe the rights of another person or company.

  • Contain harmful, abusive, defamatory, or misleading material.

  • Contain malicious software or other harmful content.

By submitting content, you grant KUNDAL permission to use, reproduce, publish, and display that content for legitimate business and marketing purposes, subject to applicable law and our Privacy Policy.

13. Disclaimer

The Site and its content are provided on an “as available” basis.

While we make reasonable efforts to maintain the accuracy and availability of the Site, we do not guarantee that:

  • The Site will always be available or uninterrupted.

  • All information will always be complete, accurate, or error-free.

  • The Site will be free from viruses or other harmful components.

Product information provided on the Site is intended for general informational purposes. Customers should follow the product instructions and usage directions provided with each product.

14. Limitation of Liability

To the fullest extent permitted by applicable law, KUNDAL shall not be liable for any indirect, incidental, special, or consequential loss arising from your use of the Site or inability to use the Site.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable Malaysian law.

15. Indemnification

You agree to indemnify and hold KUNDAL, its affiliates, employees, representatives, and service providers harmless from claims, losses, liabilities, damages, and expenses arising from your:

  • Violation of these Terms.

  • Misuse of the Site.

  • Violation of applicable laws or regulations.

  • Infringement of the rights of any third party.

16. Termination

We may suspend or terminate your access to the Site or your account, without prior notice, if we reasonably believe that you have violated these Terms or engaged in fraudulent, abusive, or unlawful activity.

Upon termination, provisions that by their nature should continue to apply will remain in effect, including provisions relating to intellectual property, disclaimers, limitations of liability, and indemnification.

17. Privacy

Your use of the Site is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

By using the Site, you acknowledge that you have read and understood our Privacy Policy.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions.

Any dispute arising from or relating to these Terms or your use of the Site shall be subject to the applicable laws and jurisdiction of Malaysia.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to remain in full force and effect.

19. Contact Us

If you have any questions regarding these Terms of Service, please contact us at:

Email: regional_sea3@theskinf.com

Last Updated: Sep 18,2026

KUNDAL reserves the right to update these Terms of Service from time to time. Any revised Terms will be published on this page.